1. Question
When I load the page, I only see Part 1 Part 2…. Cannot see any video screen, what is wrong?
進入網頁后只看到 Part 1 Part 2，根本看不到視頻，請問怎麼辦？
Answer:
Your Adobe Flash Player might not be updated. Please go to the following site to update your Flash Player:
http://get.adobe.com/flashplayer/otherversions/
您瀏覽器的 Flash Player 可能太舊或無法支持該視頻，建議您到以下網址下載新版本：
http://get.adobe.com/flashplayer/otherversions/
2. Question
How come when I tried to play the video, I only see the advertisement above, cannot load video. What is wrong?
點選播放視頻后只看到上列廣告，根本看不到視頻，怎麼辦？
Answer:
It is a known issue that Safari web browser cannot play some of the videos. Please switch to an alternative web browser (e.g. Firefox, Chrome, Internet Explorer etc.).
據了解，Safari 瀏覽器無法正常播放一部份視頻。建議使用其他瀏覽器（如 Firefox, Chrome, Internet Explorer 等)。
3. Question
The video loads for a while and then suddenly stops and switches to the above advertisement. What is wrong?
視頻播放中途突然停頓，然後只出現上列廣告，怎麼會這樣？
Answer:
At times, the connection speed of the server hosting the videos might be slow or overloaded and having problems. Please try connecting again during off-peak hours. Alternatively, you can pause the playback till the progress bar becomes dark grey (completed streaming) before viewing the video.
有些時候，視頻伺服機連結網速可能太慢或太忙以至無法負荷。建議非繁忙時間再試試連結觀看。您也可以試著點擊最左側的暫停按鍵，等視頻進度顯示出現深灰色時再點擊播放按鍵連結觀看。
4. Question
I cannot play the video, only see a black screen and the video doesn’t load, what is wrong?
無法播放視頻，只看到視頻螢幕黑壓壓的，怎麼會這樣？
Answer:
It is a known issue that certain web browser (i.e. Safari) cannot play some of the videos. Please switch to an alternative web browser (e.g. Firefox, Chrome, Internet Explorer etc.). Alternatively, try clicking on the video screen to view the video direct at the server.
據了解，某些瀏覽器（i.e. Safari）無法正常播放一部份視頻。建議使用其他瀏覽器（如 Firefox, Chrome, Internet Explorer 等)。您也可以試著直接點擊螢幕連結視頻伺服機網站直接觀賞。
5. Question
Can’t watch Europe and United States dramas and movies ?
1. You need to update your Adobe Flash Player plug in.
Click the link below to update it.
http://get.adobe.com/flashplayer/
2. You need to install Adobe Shockwave Player plug in.
Click the link below to istall it.
http://get.adobe.com/shockwave/
歐美劇，歐美電影不能觀看嗎？
1。 你沒有更新 Adobe Flash Player 插件。
點擊以下連接更新
http://get.adobe.com/flashplayer/
2。 電腦系統里沒有 Adobe Shockwave Player 插件。
點擊以下連接安裝
http://get.adobe.com/shockwave/
6. Question
The advertisement is very noisy. How to turn off the sound?
You can’t turn off the sound. please refresh few times untill no more ads.
廣告很吵。要怎樣把聲音關掉？
你沒辦法關掉聲音。 請直接刷新至沒廣告為止。
